Privacy Policy for Ctutor

Last Updated: [02/05/2025]

Welcome to CTutor, an educational aggregator platform owned and operated by Britix Academy Pvt Ltd (“Company”, “we”, “us”, or “our”). This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you access, browse, register, or use our mobile applications, website, and associated services (collectively referred to as the “Platform”). By using the Platform, you (“User”, “you”) consent to the practices described in this Privacy Policy.

This Privacy Policy applies to all Users, including Students and Tutors, as defined in our Terms and Conditions. If you do not agree with this Privacy Policy, you must not access, use, or register on the Platform.

1. DEFINITIONS

1.1. Unless otherwise stated,, for the purposes of this Privacy Policy, the terms “User”, “Student”, “Tutor”, “Platform”, and “Services” have the same meanings as defined in the CTutor Terms and Conditions.

2. ELIGIBILITY AND AGE POLICY

2.1. The CTutor Platform is intended for use by individuals who are at least 18 years of age. By accessing or using the Platform, Users represent and warrant that they are at least 18 years old and have the legal capacity to enter into binding agreements.

2.2. Users under the age of 18, whose account is created and managed by a parent or legal guardian, who consents to the collection and use of the minor’s personal information in accordance with this Privacy Policy. The parent or guardian assumes full responsibility for the minor’s use of the Platform and agrees to supervise all related activities.

2.3. CTutor does not knowingly collect personal data directly from children under 18 without verifiable parental consent. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete such information promptly.

3. INFORMATION WE COLLECT

We collect various types of information to provide and improve our Services. The information we collect may include:

3.1. Personal Information of Tutors: We may collect the following personal information from Tutors during registration, verification, and usage of the Platform:

3.1.1. Full name, contact details (email address and phone number), and profile photograph.

3.1.2. Government-issued identification documents (e.g., Aadhaar, Passport, Driver’s License) for identity verification.

3.1.3. Educational credentials such as degree certificates and professional qualifications.

3.1.4. Payment and financial details required for processing subscription fees or escrow-based disbursements (e.g., bank account or preferred payment method).

3.2. Personal Information of Students: We may collect the following personal information from Students:

3.2.1. Full name, email address, and phone number.

3.2.2. In cases where the Student is a minor (under 18), we collect contact information of a parent or legal guardian.

3.2.3. Payment details when utilizing the escrow payment service.

3.3. Non-Personal Information: We also collect certain non-personal or anonymized data that helps us improve user experience and platform performance:

3.3.1. Usage Data: Includes details about how Users interact with the Platform such as IP address, browser type, device information, access times, pages visited, time spent on the Platform, and clickstream data.

3.3.2. Analytics Data: Aggregated or statistical data used for performance analysis, user behavior tracking, and traffic management. This data does not identify individual users.

3.3.3. Content Data: Includes all User-generated content uploaded to the Platform, such as educational materials, question banks, tests, quizzes, assignments, worksheets, and course plans.

3.4. Communication Data: We collect and store data related to communications made through the Platform:

3.4.1. Messages, files, images, polls, or other content shared on platform chat (individual or batch chats).

3.4.2. User-generated reviews, feedback, and ratings submitted in relation to services received or delivered.

3.5. Activity Data: We also collect activity-related data that reflects participation and performance on the Platform:

3.5.1. Class attendance records, assignment submissions, test results, quiz scores, and academic progress reports.

3.5.2. Points earned, badges awarded, and other engagement metrics linked to Platform features such as referrals, student enrollments, and test participation.

4. HOW WE COLLECT INFORMATION

CTutor collects personal and non-personal information through various channels to facilitate user experience, ensure platform security, and improve our services. Information is collected through the following means:

4.1. Registration: We collect information directly from Users during the account creation and verification process. This includes details such as name, contact information, educational qualifications, identity documents (for Tutors), and, where applicable, parental or guardian information for minors. This information is essential for user identification, authentication, and compliance with eligibility requirements.

4.2. Platform Usage: We automatically collect certain technical data when Users interact with the Platform. This may include IP address, device type, browser information, operating system, access times, and user navigation behavior. This data is captured using cookies, web beacons, and other tracking technologies to help us analyze platform usage patterns, maintain system performance, and deliver a more tailored user experience.

4.3. User Interactions: We collect data generated through a User’s activity on the Platform. This includes uploaded content such as question banks, assignments, messages, and class materials, as well as interactions in batch or individual chats. Additionally, we record in-app behavior such as attendance, test participation, quiz scores, and earned points or badges. This information enables us to support core educational functionalities and performance tracking.

4.4. Third-Party Services: We may receive supplementary information from trusted third-party service providers integrated with the Platform. This includes payment-related data from payment gateways, usage analytics from external analytics tools, and identity verification results from credential validation partners. Such information enhances the security, reliability, and compliance of our services.

5. HOW WE USE YOUR INFORMATION

CTutor collects and processes personal and non-personal information to operate the Platform effectively, deliver high-quality educational services, and meet legal and regulatory obligations. The ways in which we use your information include the following:

5.1. Provide Services:

5.1.1. Facilitate connections between Students and Tutors.

5.1.2. Enable account creation, verification, and access to the Platform.

5.1.3. Manage class schedules, assignments, tests, quizzes, and course plans.

5.1.4. Process payments (subscriptions or escrow services).

5.1.5. Provide communication tools (e.g., in-app chat, notifications).

5.2. Improve the Platform:

5.2.1. Analyze usage patterns to enhance functionality and user experience.

5.2.2. Develop new features, such as AI-generated content or personalized recommendations.

5.3. Personalize Experiences:

5.3.1. Display relevant Tutor profiles or batch advertisements based on search criteria.

5.3.2. Track and reward User engagement through points and badges.

5.4. Ensure Security:

5.4.1. Verify Tutor identities and qualifications.

5.4.2. Detect and prevent fraudulent activities or unauthorized access.

5.5. Communicate:

5.5.1. Send notifications about class schedules, assignment due dates, or Platform updates.

5.5.2. Respond to inquiries or support requests.

5.6. Comply with Legal Obligations:

5.6.1. We may process your information as required to comply with applicable laws, regulations, tax requirements, or court orders, or to cooperate with regulatory or enforcement authorities where legally mandated.

6. HOW WE SHARE YOUR INFORMATION

6.1. CTutor respects your privacy and shares personal information only when necessary and in accordance with this Privacy Policy. We do not sell your personal information to third parties. Information may be disclosed under the following circumstances:

6.2. With Other Users:

6.2.1. Tutors’ profile information (e.g., name, qualifications, ratings) is visible to Students for search and selection purposes.

6.2.2. Students’ names and progress data (e.g., attendance, test results) are shared with their respective Tutors.

6.2.3. Content shared in batch chats is visible to all batch members.

6.3. With Service Providers:

6.3.1. Third-party vendors (e.g., payment processors, cloud storage providers, analytics services) assist with Platform operations.

6.3.2. Verification services validate Tutor qualifications and identity documents.

6.4. With the CTutor Community:

6.4.1. Tutors may choose to share question banks with the CTutor community, credited with their name.

6.4.2. AI-generated content (e.g., tests, course plans) becomes CTutor’s property and may be reused on the Platform.

6.5. For Legal Purposes:

6.5.1. To comply with legal obligations, such as responding to subpoenas or government requests.

6.5.2. To protect our rights, property, or safety, or that of our Users or the public.

6.6. In Aggregated Form:

6.6.1. Non-identifiable, aggregated data may be shared for analytics or marketing purposes.

7. DATA STORAGE AND SECURITY

7.1. Storage: Your information is stored on secure servers, primarily located in India, though some data may be processed globally by our service providers.

7.2. Security Measures:

7.2.1. We use encryption, access controls, and regular security audits to protect your data.

7.2.2. Payment information is processed via secure, PCI-compliant third-party providers.

7.3. Limitations: While we take reasonable and appropriate steps to secure your data, no system or method of electronic storage or transmission over the internet can be guaranteed to be 100% secure. Therefore, CTutor cannot guarantee absolute security, and Users acknowledge and accept that they share information with the Platform at their own risk.

8. YOUR DATA RIGHTS

Subject to applicable data protection laws, you may have the following rights:

8.1. Access: Request a copy of the personal information we hold about you.

8.2. Rectification: Update or correct inaccurate or incomplete information.

8.3. Deletion: Request deletion of your personal information, subject to legal or contractual obligations.

8.4. Restriction: Request that we restrict the processing of your information in certain circumstances.

8.5. Portability: Request a transferable copy of your data in a structured, machine-readable format.

8.6. Objection: Object to certain types of processing, such as marketing communications.

8.7. Withdraw Consent: Withdraw consent for data processing at any time, though this may limit your ability to use the Platform.

To exercise these rights, contact us at [info@britixacademy.com]. We will respond within a reasonable timeframe, typically within 30 days, subject to verification of your identity.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1. CTutor uses cookies and similar tracking technologies to enhance your experience on the Platform, improve performance, and deliver personalized services. These technologies help us authenticate Users, maintain session continuity, analyze usage patterns, and tailor content and advertisements to your preferences.

9.2. You may manage or disable cookies through your browser settings. However, please note that restricting cookies may impact the functionality and performance of certain features on the Platform.

9.3. For detailed information on the types of cookies we use, the purposes they serve, and how you can control or opt out of them, please refer to our Cookie Policy.

10. THIRD-PARTY LINKS AND SERVICES

10.1. The Platform may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices or content of these third parties. Review their privacy policies before sharing information.

11. INTERNATIONAL DATA TRANSFERS

11.1. Your information may be transferred to and processed in countries outside India, including jurisdictions with different data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

12. DATA RETENTION

We retain your personal information for as long as necessary to:

12.1. Provide Services and fulfill contractual obligations.

12.2. Comply with legal, tax, or accounting requirements.

12.3. Resolve disputes or enforce our Terms and Conditions.

Inactive accounts may be deleted after an extended period, as outlined in our Terms and Conditions. User-generated content such as question banks, tests may be retained for Platform use, even after account deletion, unless otherwise requested.

13. GOVERNING LAW

13.1. This Privacy Policy is governed by the laws of India. Any disputes arising from this Privacy Policy shall be resolved in accordance with the Dispute Resolution and Governing Law clauses in our Terms and Conditions.

14. CHANGES TO THIS PRIVACY POLICY

14.1. We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Platform features. Updates will be posted on the Platform and effective immediately, unless otherwise specified. Continued use of the Platform after changes constitutes acceptance of the revised Privacy Policy.

 

15. CONTACT US

For questions, concerns, or to exercise your data rights, contact us at:

Email: info@britixacademy.com Phone: +91-9881980265

By using the CTutor Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.